Sign in

The sign-in page is where everyone starts: office staff and employees use the same page. Staff sign in with their work e-mail; employees sign in with their Iqama number and reach the employee portal, where they submit and follow their leave requests.

What’s on this screen

• E-mail or Iqama number: your work e-mail (staff) or your ten-digit Iqama number (employees).
• Password: your password, with an eye icon to show or hide what you typed.
• Remember me on this device: keeps you signed in on this device.
• Forgot password?: opens the password reset page (staff accounts only).
• Sign in: submits your details. The button is available once both fields are filled in.

How to sign in

1. In E-mail or Iqama number, type your work e-mail, or your Iqama number if you are an employee.
2. In Password, type your password.
3. On a personal device, tick Remember me on this device.
4. Click Sign in.

Staff go to the Dashboard (or to the first screen their role allows). Employees go to My leave requests.

Note

The first time an employee signs in, or after an administrator resets their password, the system asks them to choose a new password before they can continue. See Change password.

If sign-in fails

• These credentials do not match our records.: the e-mail, Iqama number or password is wrong. Check for extra spaces, the keyboard language and Caps Lock. The password field is cleared so you can type it again.
• Access restricted. You are not authorized to log in.: the Iqama number belongs to an employee who is inactive or who works for a rental company. Only active employees of the company itself can use the employee portal.
• Too many login attempts. Please try again in … seconds.: after several failed attempts (5 by default) the account is locked for a short while. Wait and try again.

Tip

Staff who forgot their password can click Forgot password?. Employees cannot reset their own password: ask HR or the system administrator to reset it from the employee’s page.