Forgot password

If you forget your password, you can choose a new one yourself through a link sent to your e-mail. The link reaches you only if the system’s mail server is set up in Settings › General settings › Email.

From the sign-in page, click Forgot password?.

What’s on this screen

Email: the e-mail address of your account.
Send reset link: sends the message with the link.
Back to sign in: returns to the sign-in page.

How to reset your password

On the sign-in page, click Forgot password?.
Type your account e-mail in Email and click Send reset link.
When the page shows We have emailed your password reset link., open your mailbox and click the link in the message. The link works for 60 minutes.
On the Reset your password page, check Email, type the New password and repeat it in Confirm new password.
Click Save password. The sign-in page opens with Your password has been reset. and you can sign in with the new password.

When the reset is done, the account receives an e-mail saying that its password was reset, and your other open sessions are signed out.

Password rules

At least as long as the minimum set by the administrator in Settings › General settings › Security (8 characters by default).
At least one letter and one number.

Messages

We have emailed your password reset link.: shown whether or not an account uses this e-mail, so nobody can find out which addresses have an account. If no message arrives, check the address you typed or ask your administrator.
This password reset token is invalid.: the link has expired or has already been used, or the e-mail on the reset page is not the one the link was sent to. Ask for a new link.
Too many attempts: links were asked for too often in a short while. Wait a minute and try again.